Versand

This Shipping Policy applies to orders placed through info@tableclothsfactory.shop.

Shopify recommends that stores selling in Germany clearly provide shipping information and delivery times to customers.

1. Free Standard Shipping

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no standard shipping fee for orders placed through our website.

Any optional premium service, if ever offered, will be clearly identified and priced before the customer completes checkout.

2. Delivery Time

Our standard delivery timeframe is:

15–20 days

The delivery period generally begins after the order has been successfully confirmed.

The stated timeframe includes normal order processing and transportation unless different information is expressly displayed for a particular product or order before purchase.

3. Order Processing

After receiving an order, we review the order information, payment status, and fulfillment requirements.

Customers will normally receive an order confirmation using the contact information provided during checkout.

When tracking information is available, it may be provided electronically.

4. Delivery Destinations

Orders may be delivered to destinations available through our checkout system.

Customers must enter a complete and accurate delivery address before submitting an order.

5. Address Accuracy

Customers are responsible for reviewing their delivery information before confirming an order.

Please ensure that your shipping information includes all information necessary for successful delivery.

If you discover an address error, contact:

info@info@tableclothsfactory.shop

as soon as possible.

We will make reasonable efforts to correct the address before shipment, but an address change cannot always be completed once fulfillment or transportation has begun.

6. Tracking

Where tracking is available, tracking information may be sent after the parcel enters the applicable shipping network.

Tracking updates are provided by logistics carriers and may not always appear immediately.

Temporary periods without a tracking update do not necessarily mean that the parcel has been lost.

7. Delivery Delays

Although our normal delivery timeframe is 15–20 days, occasional delays may occur due to circumstances such as:

• Carrier disruptions;
• Severe weather;
• High seasonal shipping volumes;
• Customs procedures;
• Public holidays;
• Transportation network disruption;
• Incorrect or incomplete delivery information;
• Circumstances outside our reasonable control.

If there is a significant delay, contact:

info@info@tableclothsfactory.shop

Mandatory customer rights relating to delayed delivery remain unaffected.

8. Orders Not Delivered

If your order has not arrived within the expected period, please:

1. Review the tracking information, if available;
2. Check that the delivery address is correct;
3. Check whether the carrier attempted delivery;
4. Contact us at info@info@tableclothsfactory.shop.

We will review the available shipping information and assist with an appropriate investigation.

9. Lost Packages

If tracking or carrier information indicates that a parcel may have been lost, please contact us.

We may work with the relevant carrier or logistics provider to investigate the shipment.

Where a product is not successfully delivered and the customer is legally entitled to replacement, cancellation, or reimbursement, we will provide the applicable remedy in accordance with consumer law.

10. Packages Marked Delivered

If tracking states that an order was delivered but you cannot locate it, please check:

• The delivery location;
• Household members;
• Neighbors where appropriate;
• Reception or building management;
• Any safe location identified by the carrier.

If the parcel still cannot be located, contact us promptly at:

info@info@tableclothsfactory.shop

11. Damaged Packages

If a parcel arrives visibly damaged, retain the packaging where reasonably possible and contact us promptly.

Please provide:

• Your order information;
• A description of the damage;
• Photographs where reasonably possible.

Statutory rights concerning damaged or non-conforming products remain unaffected.

12. Incorrect Products

If you receive a product that differs from what you ordered, contact:

info@info@tableclothsfactory.shop

We will review the order and provide an appropriate remedy in accordance with applicable law.

13. Customs and Cross-Border Shipments

Where an order involves cross-border transportation, customs processes may affect delivery times.

Any applicable taxes, duties, or other charges will be handled in accordance with the information disclosed during the purchasing process and applicable law.

14. Order Cancellation

If you want to cancel an order before it has shipped, contact us immediately at:

info@info@tableclothsfactory.shop

We will attempt to process the cancellation if fulfillment has not progressed too far.

If an order can no longer be cancelled before shipment, this does not remove any statutory withdrawal right available after delivery.

15. Returns

Shipping and delivery rules are separate from return procedures.

For information regarding withdrawal, return shipping, damaged goods, and refunds, please review our Return and Refund Policy.

EU consumers generally have a 14-day withdrawal right for eligible online purchases.

16. Shipping Policy Changes

We may update this Shipping Policy to reflect changes in our delivery services, carriers, or legal obligations.

Changes will not unlawfully reduce rights arising from orders already placed.

17. Contact

For shipping and delivery assistance:

Business: info@tableclothsfactory.shop
Email: info@info@tableclothsfactory.shop