Widerrufsrecht

This Return and Refund Policy applies to purchases made through info@tableclothsfactory.shop.

We want customers to understand their rights and the procedures applicable to withdrawals, returns, defective products, and refunds.

Nothing in this policy restricts mandatory rights available to consumers under German or European Union law.

1. Statutory 14-Day Right of Withdrawal

If you are a consumer purchasing online, you generally have the right to withdraw from your purchase without giving a reason within 14 days after receiving the goods, subject to statutory exceptions.

For an order containing several products delivered separately, the withdrawal period generally begins when you or a person designated by you receives the last relevant product, where applicable under law.

To exercise your right of withdrawal, you must communicate a clear statement informing us of your decision to withdraw.

Send your withdrawal request to:

Email: info@info@tableclothsfactory.shop

You may also use the electronic withdrawal function made available through our online store where applicable.

Sending your withdrawal notification before the 14-day period expires is sufficient to meet the notification deadline.

2. Electronic Withdrawal Function

German rules applicable from June 19, 2026 introduced an electronic withdrawal function for relevant online consumer contracts.

Where required, customers may therefore submit their withdrawal electronically using the withdrawal function provided on our website.

Use of the electronic function does not prevent you from contacting us by email at:

info@info@tableclothsfactory.shop

3. Returning Products After Withdrawal

After notifying us that you are exercising your right of withdrawal, you must return the applicable goods without undue delay and within the statutory return period.

Please contact info@info@tableclothsfactory.shop before sending a return so that the correct return instructions and return destination can be provided.

Products should, where reasonably possible, be securely packaged to prevent unnecessary damage during transportation.

You may inspect a product in the same manner reasonably necessary to establish its nature, characteristics, and functioning. You may be responsible for diminished value resulting from handling beyond what is necessary for this purpose.

4. Return Shipping Costs

Where you exercise the statutory right of withdrawal for a product that is not defective or incorrect, you may be responsible for the direct cost of returning the goods where permitted by applicable law and where you have been properly informed of that responsibility. EU rules generally permit the consumer to bear return postage for a change-of-mind withdrawal, subject to the required disclosures and exceptions.

If you received a defective, damaged, or incorrect product and the problem is attributable to us, reasonable return costs will be handled in accordance with applicable consumer law.

5. Refunds Following Withdrawal

When a valid statutory withdrawal is exercised, we will refund payments that must legally be refunded, including the applicable standard outbound delivery charge where one was paid.

Because standard shipping through info@tableclothsfactory.shop is free, there is ordinarily no standard outbound shipping charge to refund.

Refunds required following a valid withdrawal will generally be made within 14 days after we receive notice of the withdrawal. We may be entitled to withhold reimbursement until the returned goods are received or until you provide evidence that the goods have been sent back, whichever occurs first.

Unless otherwise agreed, refunds will normally be made using the same payment method used for the original transaction.

6. Voluntary Returns

In addition to any mandatory legal rights, we may review reasonable return requests individually.

However, this policy does not create an unlimited voluntary return right beyond rights required by applicable law unless we expressly confirm otherwise in writing.

7. Products Excluded From the Statutory Withdrawal Right

The statutory right of withdrawal may not apply to certain products where an exception established by applicable consumer law applies.

Examples may include, depending on the circumstances:

• Goods made to the customer's specifications or clearly personalized;
• Goods that deteriorate or expire rapidly;
• Sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed;
• Goods that become inseparably mixed with other goods after delivery;
• Other goods or services legally exempt from the withdrawal right.

An exception will only be relied upon where permitted by applicable law.

8. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you believe that an item is damaged, defective, incomplete, or different from what you ordered, contact:

info@info@tableclothsfactory.shop

Please provide your order information and an explanation of the problem. Photographs may be requested where reasonably necessary to assess visible damage or an incorrect item.

Your statutory rights regarding defective or non-conforming goods remain unaffected. EU consumer law provides mandatory legal remedies for goods that do not conform to the contract.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, price reduction, or termination of the contract and refund.

9. Refund Processing

Once a refund has been issued by us, additional processing time may be required by your bank, card issuer, payment provider, or financial institution before the funds appear in your account.

We are not responsible for processing delays caused solely by the customer's financial institution after the refund has been successfully initiated.

10. Canceling an Order Before Shipment

If you want to cancel an order before it has been shipped, contact us as soon as possible at:

info@info@tableclothsfactory.shop

We will make reasonable efforts to process the cancellation. If fulfillment has already progressed to a stage where cancellation cannot be completed, you may still exercise any applicable statutory withdrawal rights after receiving the order.

11. Consumer Rights

Nothing in this Return and Refund Policy excludes, limits, or replaces mandatory consumer rights provided by German or European Union law.

12. Contact

For withdrawal, return, refund, or defective-product enquiries:

Business: info@tableclothsfactory.shop
Email: info@info@tableclothsfactory.shop